Frequently Asked Questions / Inquiries

• Rooms/Accommodation
• Cuisine
• bath
• On-site facilities
• Access
• Inquiry

• Rooms/Accommodation

  • What time is check-in and check-out?

    Check-in is 15:30 and check-out is 11:00.

  • Can I use credit card?

    Only Paypay can be used inside the facility. Credit cards can be used for "Mobile Order".Please use "Mobile Order" to order food and drinks.The following cards can be used. VISA, JCB, American Express, Diner's Club, UC, DC, NICOS, Master Card, Debit Card, AEON

  • When does the cancellation fee start?

    Cancellation fees vary depending on the number of guests and how many days before the date of use.Please see the cancellation policy page for details.

  • Are there drinks in the refrigerator in the room?

    Free drinks are stocked in the refrigerator in your room.The usual set contents are as follows.Mineral water, soft drinks, beer (cans), sours (cans)

  • Can I go out late at night?

    For security reasons, the main entrance is locked from 21:00 to 6:00.During the above hours, you can unlock by holding the QR code key over the QR code reader at the entrance. *Be sure to bring your smartphone with you when you go out.Needed to unlock.

  • Can I do self check-in and check-out?

    You can apply from "Mobile Concierge". [Check-in] From "Current Reservations" on My Page, go to the travel page for the relevant reservation, and click "Check-in" below the check-in date and time. *Proceedings may not be possible before the check-in time. [Check-out] Go to the travel page for the relevant reservation from "Current reservation" on My Page, and click "Check out" below the check-out date and time. *If you have any questions, please ask the staff.

  • What is Mobile Concierge?

    We provide functions that make your stay more convenient, such as room keys, check-in and check-out procedures, and ordering of various services using smartphones.

  • Can pets stay with me?

    We do not allow pets to stay at our hotel.Thank you for your understanding.

  • Is there a toilet in the glamping room?

    A private toilet is available next to the glamping room.Please use the private bath in the main building.

• Cuisine

  • Where do you eat?

    A dining room is available on the first floor.You can also enjoy your meals in your room.

  • What time is breakfast?

    8:00-9:30 Please come at any time you like.Meal location: 1st floor dining

  • Is there dinner?

    Food made with local ingredients, soft drinks, and alcohol are available at the dining area for a fee.We also provide information on nearby restaurants.

  • I have an allergy, can you accommodate me?

    Please check here for allergy support.

• bath

  • From what time to what time can I take a bath?

    The private bath can be used from check-in until 11:00 the next day. (There will be cleaning from 11:00 a.m. to 3:00 p.m.)

  • Can I make a private reservation?

    Reservations cannot be made for private baths.If the sign at the entrance indicates that the room is vacant, guests can take a bath at any time.You can check the congestion status of the private bath using the mobile concierge.

  • Can I take a day trip bath?

    Day trip bathing is not available.

  • Can pregnant women and infants take a bath?

    Regarding the bathing of pregnant women and infants, please check with your doctor if there is no problem with bathing in the hot spring itself before bathing.

• On-site facilities

  • Do you have an internet connection?

    Wi-Fi is available in the rooms and throughout the hotel.

  • Is there a meeting room?

    There is no conference room.

  • Is it barrier-free?

    We have not.

  • Is there a smoking area?

    Smoking is prohibited throughout the hotel.

  • Is there laundry?

    There is a laundry room in the 1st floor private bath area.A washing machine with drying function is available free of charge.

  • Is there a free drink space?

    We have a free drink area in the dining room.Available at any time, except during certain dinner hours.

• Access

  • Is there a parking lot ?

    第一駐車場と第二駐車場がございます。宿泊者様は無料でご利用いただけます。 第一駐車場 〒386-1431 長野県上田市別所温泉233 当館より徒歩1分、11台駐車可能です 第二駐車場 〒386-1431 長野県上田市別所温泉234 当館より徒歩1分、4台駐車可能です

  • Do you have charging facilities for electric cars?

    We have charging stations for electric vehicles available. Guests can use it free of charge. We have one charging unit for Tesla and one charging unit for normal charging. Please bring a 1V cable.